Microsoft global outage disrupts CAASL official email services

Newswire reports that a broad Microsoft outage began on Thursday (12), affecting Outlook, Exchange Online, Microsoft Teams, Copilot and other Microsoft 365 services. Daily Mirror reports that email and artificial-intelligence products were among the disrupted services. Users in several countries reported problems opening accounts, sending or receiving messages, and using Microsoft 365 applications.

Newswire reports that Downdetector counted nearly 130,000 Outlook problem reports shortly after the outage started. The outlet says businesses and public institutions were affected in countries including Japan, Singapore, Norway and the United Kingdom. Ada Derana reports that the official email service of Sri Lanka’s Civil Aviation Authority was also disrupted.

Newswire reports that, in Britain, the disruption affected court proceedings, online police reporting and services related to medical prescriptions. Daily Mirror reports that some social media users and CNN journalists said email had begun arriving again as Microsoft reported progress in recovery.

Newswire reports that Microsoft found some affected servers had become overloaded and ceased handling connection requests, increasing strain on other infrastructure. The company says it restarted affected servers, shifted traffic and altered configurations; it also reported better service performance and email processing in North America, Europe and the Asia-Pacific region.

Newswire reports that Microsoft has not said all affected services are fully restored and cautions that sporadic problems and delayed messages may continue during recovery. Newsfirst (தமிழ்) reports Microsoft said neither malicious activity nor a cyberattack caused the outage. Newswire also reports that the company had found no sign of malicious activity and was continuing to investigate the underlying cause.